Dear Nick, we are sorry to hear that you are not happy with the product you have received and that there was a delay in you receiving it. All our products are semi bespoke or fully bespoke therefore done as and when they are ordered rather than simply off the shelf product, in this case the inlays we sell are made in the UK with components from
Germany and not in any way shipped from China. If you are not happy with the product and have not worn it at all please return it and we will provide you with a refund, however we would highly recommend you contact your orthotist with your concerns as we might be able to adapt and modify the product to better suit your requirements.
Kind Regards, DeNovo Healthcare Ltd